Privacy Policy

1. Introduction

FusionCrate AG ("we", "our", or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website or use our services.

We are the data controller responsible for your personal data and are committed to ensuring compliance with the General Data Protection Regulation (GDPR) and all applicable German data protection laws.

2. Data We Collect

We collect and process various types of personal data depending on how you interact with our services. The data collection includes information you provide directly and data we gather automatically through your use of our website.

Information You Provide

• Contact details (name, email address, phone number, company name)
• Business information (company size, industry, legal structure needs)
• Communication records (emails, phone calls, meeting notes)
• Service preferences and requirements
• Financial information necessary for our advisory services

Information We Collect Automatically

• Website usage data (pages visited, time spent, click patterns)
• Technical information (IP address, browser type, device information)
• Location data (general geographic location based on IP address)
• Cookie data and similar tracking technologies

3. How We Use Your Information

We process your personal data for specific, legitimate purposes in accordance with GDPR requirements. How we use your data depends on the legal basis for processing and the services you request from us.

Primary Uses

• Providing legal and financial advisory services
• Responding to your enquiries and consultation requests
• Preparing and delivering customised business solutions
• Maintaining client relationships and ongoing support
• Processing payments and managing billing
• Complying with legal and regulatory obligations

Secondary Uses

• Improving our website functionality and user experience
• Analysing service usage to enhance our offerings
• Sending relevant business updates and legal notices
• Marketing our services to potential clients (with consent)

4. Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about the specific cookies we use and how to manage them, please refer to our Cookie Policy.

5. Legal Basis for Processing

Under GDPR, we must have a legal basis for processing your personal data. Our legal bases include:

• Contract performance: Processing necessary to provide our advisory services
• Legitimate interests: Improving our services, business development, and fraud prevention
• Legal obligation: Compliance with German corporate law and tax regulations
• Consent: Marketing communications and certain cookies (where required)

6. Data Sharing and Third Parties

We may share your personal data with trusted third parties who assist us in providing our services, but only when necessary and under strict confidentiality agreements.

Service Providers

• IT service providers for website hosting and maintenance
• Professional advisors (lawyers, accountants, auditors)
• Payment processors for billing and transactions
• Analytics providers (Google Analytics) for website improvement

Legal Requirements

We may disclose your information when required by law, court order, or regulatory authority, or to protect our legal rights and interests.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected and to comply with our legal obligations.

• Client records: Retained for 10 years after service completion (German commercial law requirement)
• Contact enquiries: Retained for 3 years or until you request deletion
• Website analytics: Anonymised data retained for 26 months
• Marketing data: Retained until consent is withdrawn or 3 years of inactivity

8. Your Rights

Under GDPR and German data protection law, you have several rights regarding your personal data:

• Right of access: Request copies of your personal data
• Right to rectification: Correct inaccurate or incomplete data
• Right to erasure: Request deletion of your personal data
• Right to restrict processing: Limit how we use your data
• Right to data portability: Receive your data in a structured format
• Right to object: Object to processing based on legitimate interests
• Right to withdraw consent: Withdraw consent for consent-based processing

To exercise any of these rights, please contact us using the details provided below. We will respond to your request within one month.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our security measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication systems
• Staff training on data protection requirements
• Secure backup and recovery procedures

10. International Data Transfers

Your personal data is primarily processed within the European Union. When we use service providers outside the EU, we ensure adequate protection through:

• European Commission adequacy decisions
• Standard contractual clauses approved by the European Commission
• Certification schemes and codes of conduct

11. Contact Information

If you have any questions about this privacy policy or wish to exercise your rights, please contact us:

12. Complaints

If you believe we have not handled your personal data in accordance with this policy or applicable law, you have the right to lodge a complaint with the relevant supervisory authority:

13. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices, services, or legal requirements. When we make significant changes, we will notify you by email or through a prominent notice on our website.

The current version of this policy is always available on our website, and the "last updated" date at the top indicates when the most recent changes were made.